Services / Digital Banking Upgrade
Digital Banking Upgrade
Questions?
Our New Digital Banking Experience is Here
Click the button below to view a step-by-step guide to assist when enrolling in our new online banking platform.
Features
We’re upgrading our Online Banking and Mobile Banking platform to help members manage their finances better! With our new Digital Banking platform, you will be able to:
- View deposit, transfer, debit card and check history
- Create custom dashboards
- Transfer funds seamlessly between all of your shares at Homefield CU and your external accounts
- Set up spending, savings and balance alerts
- Attach images of your receipts
- Communicate with us via a secure messaging system within the platform
Important Notes
- If you need access to transaction history beyond 6 months, you will need to download/export that history from our current system prior to May 2, 2023.
- Custom transaction notes, flags and categorization WILL NOT carry over. Save/print your Income/Expense Reports from our current system prior to May 2, 2023.
- During this transition, you will NEVER be asked for your debit card number or your PayPal account information. If you receive such a request, DO NOT respond and contact us immediately.
FAQs to Help Guide You Through the Upgrade Process
This upgrade will modernize your Digital Banking Experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use. We’re committed to providing technology to help our members better manage their finances.
Soon the current Online Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking Experience — with all the features you would expect to have in both!
Yes, after the upgrade, it will be necessary for you to re-enroll. You can enroll either from our website at homefieldcu.com, or by downloading the new Mobile Banking app.
Note: The current mobile app will not function after the upgrade.
When you re-enroll, you can use the same username, provided it meets the system requirements and is not already in use. When setting your new password, it can be the same as your current password, as long as it meets our new password complexity requirements.
- Social Security Number (SSN)
- Member Number (your account/member number appears on your statement)
- Phone number on file
- Access to your email address we have on file
Your account/member number is located at the top of your statements.
Any different accounts you had linked on the old system will carry over. To link additional accounts after enrolling in the new platform, submit your request through the new, secure “Start a New Conversation” message center feature.
Yes, it will be necessary for you to download the latest version of the Homefield CU mobile app. The current version will no longer function after the upgrade. When available, download the latest version of the mobile app to your phone or mobile device from the App Store® or Google Play.™
No. If you use Bill Pay, all your account, payees and payment information will carry over!
Yes, one of the many new features is the ability to register using Mobile Banking. It is no longer necessary to enroll in Online Banking first. The enrollment process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.
Yes! 18 months’ worth of statements will be available in the new platform.
6 months of transaction history will be available.
IMPORTANT NOTE: If you need access to transaction history beyond 6 months, you will need to download/export that history from our current system prior to May 2, 2023.
IMPORTANT NOTE: Custom transaction notes, flags and categorization WILL NOT carry over. Save/print your Income/Expense Reports from our current system prior to May 2, 2023.