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Important Notice to Members Regarding Debit and ATM Card Transactions

As we enter the Holiday Season, instances of suspected account and card fraud typically increase due to changes in member behaviors. 

To protect your account, Homefield Credit Union has contracted with EnFact, a fraud detection program, to monitor your debit and ATM card activity for potentially fraudulent transactions.

 Possible fraudulent activity may include a sudden change in location, a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.

If our fraud monitoring agency suspects fraudulent activity may have occurred on your debit or ATM card, you will be contacted by phone, email, or text alert* to validate the legitimacy of the transaction.

*Text alert is an optional feature. To enroll in the text alert feature, please contact Homefield Credit Union directly at 508-839-5493 or stop by one of our branch locations.

Your participation in responding to us is critical in preventing potential risk and to avoid restrictions that may be placed on your card.

When you contact our automated fraud call center, you will be asked to:

  • Verify recent transaction activity on your card.
  • Enter in your 5-digit zip code in order to verify your identity.

If you have additional questions, you will be provided a toll-free number to call and speak to a call center agent.  If you would prefer, you may contact Homefield Credit Union directly, during normal business hours, to verify your transaction activity.

 

PROTECT YOURSELF

 To ensure we can continue to reach you whenever potential fraud is detected on your account, please keep us informed of your correct phone numbers (mobile, home, and work) and your address at all times. Remember, it is the policy of Homefield Credit Union to NEVER solicit sensitive member information, such as account numbers or passwords via e-mail. If you receive an email or a phone call asking for this information from someone identifying themselves as Homefield Credit Union, do not reply to the e-mail and immediately contact your local branch.